Customer Support Representative

Customer Support Representative (Onsite – Karachi)

Location: Karachi

Job Type: Full-Time

Timings: 1:00 PM – 9:00 PM (Mon–Sat)

About the Role

We are seeking a proactive and customer-focused Customer Support Officer to handle client queries, provide timely support, and ensure a smooth customer experience. The ideal candidate should be a strong communicator with a problem-solving mindset.

Key Responsibilities

Respond to customer queries via email, chat, and phone

Resolve customer issues efficiently and professionally

Maintain accurate records of customer interactions

Provide clear and correct information about services

Coordinate with internal teams for quick issue resolution

Ensure customer satisfaction and build strong relationships

Requirements

Bachelor’s degree (preferred)

1–2 years of experience in customer support (fresh candidates with strong communication skills may apply)

Excellent English communication (spoken & written)

Strong problem-solving and interpersonal skills

Ability to multitask and work under pressure

Basic knowledge of MS Office

What We Offer

Market-competitive salary

Friendly and professional work environment

Career growth opportunities

Training and development

Performance-based incentives

How to Apply

Send your CV to hr@startitup.global with the subject line:

Application – Customer Support Representative

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person