Desktop Support Engineer

Desktop Support EngineerJob Description

 

• 1st /2nd Level support of internal customers for all IT related issues.
• Detailed tracking of each customer's service needs in JIRA based ticketing system.
• Follow-up with customers to ensure that all issues/needs have been resolved/met.
• Timely and accurate feedback of issues to customers and management to maintain the SLA of IT.
• Proactive monitoring and timely issue resolution of production systems.
• Proper escalation of issues to management and vendors according to established guidelines and policies.
  
   

Qualifications:

• Bachelor’s degree in computer science or information technology.
• 2 to 3 years work experience in network
  
   

Job Specifications:

• Installation configuration Printers/Scanners and application support.
• Able to provide L1 Network Support and System Administration support as well.
• Working knowledge and experience of Microsoft Products and Windows based / MAC based applications.
• Strong problem solving and analytical Skills.
• Configuration of Cisco/Avaya/IP based Phones.
• Ability to acquire and maintain a working knowledge of a wide range of applications and systems. (Windows/Servers/MAC).
• Willingness to work in the rotational shifts
• Microsoft Certified ( atleast MTP )
  
   

Perks & Benefits:

• Market competitive salary package
• Career growth opportunities
• Health care benefits
• Provident Fund & EOBI
• Subsidized Transport facility (subject to availability)
  
   

Location:

Karachi, Sindh - Pakistan