Front Desk Officer

The Front Desk Officer (FDO) in the Sales Department is responsible for handling customer inquiries, managing front desk operations, and supporting the sales team in documentation, coordination, and client interactions. The role requires excellent communication skills, organizational abilities, and a customer-focused approach.

Key Responsibilities:

• Greet and assist visitors, clients, and potential customers professionally.
• Handle incoming calls, emails, and chat inquiries related to sales and customer service.
• Provide information about products/services and direct inquiries to the relevant sales personnel.
• Maintain and update customer records, sales databases, and lead management tools.
• Assist in preparing sales proposals, quotations, and invoices.
• Schedule and coordinate sales meetings, calls, and follow-ups.
• Support the sales team in organizing promotional activities and events.
• Manage front office operations, ensuring a neat and welcoming environment.
• Handle incoming and outgoing mail, courier services, and office supplies.
• Maintain sales-related documents, agreements, and reports.
• Follow up with potential and existing customers to ensure satisfaction.
• Gather customer feedback and report it to the sales team.
• Assist in resolving customer complaints by coordinating with the relevant teams.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• 1- years of experience in a front desk, sales support, or customer service role.
• Strong communication and interpersonal skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
• Excellent organizational and multitasking abilities.
• Professional appearance and a customer-oriented attitude.
• Work Environment & Benefits:
• Office-based role with standard working hours.
• Opportunity to grow within the sales and customer service domain.
• Competitive salary and performance-based incentives.