Repair Technician

About the job

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Description

The Rework engineer applying to rework NCR ATM modules and applies the activities into assigned rework team members during the repair period. The rework engineer” s responsibilities includes technical repair on components level, teamwork, follow up, Typically, such repair engagements will involve the repair and transactions and software system use and supervise the packaging of a repaired parts of different team members. The rework engineer will have in-depth knowledge of the ATM modules repair environment, technical and support services for field engineer along with the necessary experience to consult and analyses at the highest levels of repair organization.

Major Responsibilities

Provide the necessary technical and service delivery capabilities to effectively manage the engagement

Ensure the various phases of technical knowledge are carried out (both within the CEs and within rework center team)

Completion and coverage all of given responsibilities by his manager such as daily repair targets.

Assisting with information and knowledge to maintain service related documentation and gathering/sharing knowledge within the Team

Reporting internally at all levels within rework center.

Ensuring high CE” s satisfaction ratings.

Qualification / Experience

In-depth knowledge of at least three of the following Managed Services capabilities and very good knowledge of the rest of them

Services Management

Helpdesk

Network Management

System Management

Asset Management

Field Services

ATM Management

Excellent understanding of operational service delivery key performance indicators within the Financial and Retail industries

Excellent understanding of outsourcing and out tasking concepts, especially legal and financial aspects

Strong program management knowledge and experience, including group facilitation and team building skills

Educated to degree level, with post-graduate business qualification, or a minimum of 5 years’ experience.

Experience of managing third party suppliers

Education

Engineering degree. (electronics, or mechanics)

Candidate Profile

Customer-focused

Excellent communication and presentation skills

Commercial awareness/experience and technical IT knowledge

Ability to think conceptually and to design practical, cost-effective solutions

Team player – ability to lead solution design teams and work with many parts of the NCR organization.

Self-motivated, creative, flexible

Spoken and Written Fluency in English.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.