Technical Support Specialist

Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. This job role would require you to have all the information related to technology. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.

Responsibilities:

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Why Start Your Career At ibex.?

You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

What We Seek in You:

• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

Job Requirements:

• O Levels/Matric or above
• Excellent English Written and Verbal Communication
• American or neutral accent
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Learning and Takeaways:

Here @ ibex. we will help build you!

• Unlimited exposure
• A chance to polish your skills
• A great learning environment
• Ample experience to build a future path for yourself
• An opportunity to operate with a highly trained and diversified network of people

If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for! We hire great people that do great work and are deserving of appreciation and rewards. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect after applying?

Once you've applied, sit back and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck! Bring your a-game and apply now!

Perks & Benefits

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop

Job Type: Full-time

Salary: Rs65,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: Rs65,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)