Traffic Operations Manager

About the job

About MEXC

Founded in 2018, MEXC is a global cryptocurrency exchange serving millions of users worldwide. We are committed to building a secure, efficient, and accessible platform for digital asset trading.

MEXC is known for offering some of the lowest trading fees in the market, deep liquidity across a wide range of assets, and fast access to trending tokens. Our platform provides a comprehensive suite of services including spot trading, derivatives, staking, and other digital asset products designed for both retail and institutional users.Built on high-performance infrastructure and a user-first philosophy, MEXC delivers fast execution, strong market depth, and a seamless trading experience for global users.

At MEXC, we believe the best platforms are built through constant improvement and open collaboration. We value direct communication, practical thinking, and individuals who take ownership of their ideas. Teams are encouraged to share insights, challenge assumptions, and contribute to how the platform evolves.

As the digital asset industry continues to evolve, we remain focused on innovation, transparency, and global expansion while building a trusted platform for the next generation of financial technology.

Key Responsibilities

• Manage configuration and allocation of internal traffic resources, ensuring business requests are prioritized and delivered on time.
• Develop user guides and SOPs for traffic resources and provide regular operational training to internal teams.
• Validate newly launched traffic resources and establish relevant usage guidelines and standards.
• Collaborate with cross-functional teams to optimize internal workflows and improve task execution efficiency.

Requirements

• Bachelor’s degree or above, with at least 2 years of relevant work experience.
• Experience in user traffic distribution, traffic operations, or related roles; strong communication and coordination skills with the ability to drive cross-functional projects.
• Strong data sensitivity and analytical skills, with the ability to identify issues through data and propose practical solutions.
• Fast learner, patient, detail-oriented, and able to work effectively under pressure.
• Fluent in English, with the ability to use English as a working language.
• Candidates with customer service experience who are interested in transitioning into operations are welcome to apply, including candidates transitioning internally or from customer service roles at other companies.

Why Join Us

At MEXC, we believe people do their best work when they are trusted with real responsibility and given the freedom to grow.

• Ownership & Initiative – We encourage individuals to take initiative, lead projects, and contribute ideas that help shape how we build and improve the platform.
• Learning Culture – We regularly organize internal training programs, knowledge-sharing sessions, and learning initiatives where team members can both develop new skills and share their expertise with others.
• Ideas That Matter – New ideas are welcomed and discussed openly. Team members have a real voice in shaping which proposals move forward, and meaningful contributions are recognized and rewarded.
• Room to Grow – As a rapidly expanding global exchange, roles evolve quickly and individuals often have opportunities to expand their scope and take on greater responsibilities.
• Global Collaboration – Work with colleagues across different regions and cultures while contributing to a platform used by millions of users worldwide.