Customer Service Executive

Job Description

What we want to see in you:

• Time Management
• Priority Setting
• Self-Motivated
• Professional Approach
• Empathy and hospitality

Responsibilities:

• Effectively communicate with customers to understand their needs and demands
• Answer customer support queries and calls in a professional manner
• Research required information using available resources
• Accurately manage and resolve customer issues
• Route calls to the appropriate resource
• Adhere to standard operating procedures required by the process and organization

Job Requirements:

O Levels/Intermediate  or above

• Urdu and English campaigns
• Excellent English and Urdu Written and Verbal Communication
• Prior call center experience is a plus
• Must have Sales Experience over the call
• Maintain the call flow and AHT
• Able to use computer and office programs.
• Strong interpersonal skills may need a mix of both verbal communication and listening skills
• Neutral accent

Benefits of being with us

• Attractive Package with Incentives and Bonuses
• / Tea / Coffee / Refreshment
• Medical Insurance  - After Probation
• Salary is from 50000 to 60000 Basic
• Probation Period is 03 Months
• Timings are from 10:00 AM to 7:00 PM – Sat Sunday Off – Morning Shift

Job Skills

Sales Operations Handle Outbound Calls Sales Functions Management Communication Skills Customer Service Solutions Customer Acquisition Skills

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

10 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

P.E.C.H.S, Karachi, Pakistan

Gender

No Preference

Minimum Education

Intermediate/A-Level

Career Level

Experienced Professional

Minimum Experience

2 Years

Apply Before:

Apr 19, 2025

Posting Date:

Apr 15, 2025