Customer Service Representative

Welcome Shipping Aids (Pvt.) Ltd. is looking for a well-spoken Customer Service Representative to join their team at NASTP Silicon, Shahrah-e-Faisal. The successful candidate will be responsible for managing communications with network partners and customers, ensuring timely and professional responses to inquiries. This role demands strong interpersonal skills, a good understanding of the freight forwarding industry, and the ability to build and maintain lasting client relationships. The position is full-time and based on-site.

Key Responsibilities
- Initiate communication by sending introductory emails to various network partners to establish and maintain connections.
- Respond promptly and professionally to requests for quotations from both new and existing customers.
- Ask relevant questions to fully understand customer requirements and provide accurate, tailored information.
- Collect and document customer information and feedback in an organized manner.
- Maintain detailed records of calls, sales, and other pertinent information to support business operations.
- Develop and nurture relationships with new and existing clients to foster long-term partnerships.
- Stay informed about the latest trends and developments in the freight forwarding industry to provide knowledgeable service.

Required Qualifications
- Proven knowledge and experience in the freight forwarding industry.
- Strong grasp of customer service principles and best practices.
- Ability to engage customers effectively and build rapport through clear communication.
- Proficiency in English, both written and spoken.
- Excellent communication and telephone etiquette.
- Competency in relevant computer software applications.
- Patience, persistence, and persuasive skills to handle customer interactions successfully.
- Creative thinking to address customer needs and resolve issues efficiently.
- Good sales aptitude combined with strong interpersonal and problem-solving abilities.

Preferred Qualifications and Benefits
- Maximum age limit of 30 years.
- Full-time, on-site employment at NASTP Silicon, Shahrah-e-Faisal.
- Competitive salary ranging from Rs. 35,000 to Rs. 40,000 per month.

This role offers an excellent opportunity for candidates aiming to advance their careers in customer service within the freight forwarding sector. It provides a dynamic work environment and the chance to develop valuable industry expertise.

Job Skills

Knowledge of freight forwarding industryCustomer service principles and practicesEffective customer engagement and rapportProficiency in English (written and spoken)Excellent communication and telephone skillsWorking Knowledge Of Relevant Computer SoftwarePatience and PersistencePersuasive AbilitiesCreative ThinkingSales AptitudeInterpersonal SkillsProblem-solving skills

Job Details

Industry:

Business Development

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender

No Preference

Age

18 - 65 Years

Minimum Education

Bachelor

Career Level

Entry Level

Maximum Experience

Doesn't Matter

Apply Before:

Nov 07, 2025

Posting Date:

Oct 07, 2025