Ecommerce Executive

Ecommerce Executive

We are a fast-growing beverage manufacturing company looking for a highly capable and driven Ecommerce Executive to manage and support our ecommerce and online sales operations. This role is ideal for someone with strong experience in ecommerce, online sales, customer handling, website operations, and order management.

The ideal candidate should be commercially aware, operationally strong, detail-oriented, and capable of managing day-to-day ecommerce activities while delivering a high standard of customer experience.

Key Responsibilities

• Manage day-to-day ecommerce operations across website and online sales channels.
• Handle and optimize Shopify-based ecommerce platforms, including product listings, collections, pricing, promotions, and inventory updates.
• Monitor website functionality, speed, user experience, and technical performance while coordinating with developers and external vendors when required.
• Manage online sales operations including order processing, invoicing, payment coordination, fulfillment, and customer communication.
• Coordinate between ecommerce, warehouse, operations, and customer support teams to ensure smooth execution.
• Monitor ecommerce KPIs including sales performance, conversion rates, average order value, customer retention, and traffic analytics.
• Work closely with marketing teams on campaigns, digital advertising, SEO, promotions, and product launches.
• Handle customer queries, complaints, and escalations professionally while maintaining a high standard of customer experience.
• Prepare weekly and monthly operational and sales reports for management.
• Conduct competitor analysis and market research to identify ecommerce trends and opportunities for growth.
• Coordinate with logistics partners, payment gateways, developers, and ecommerce service providers.

Requirements

• Bachelor’s degree in Business, Marketing, Ecommerce, Management, or related field.
• 3-5 years of relevant experience in ecommerce operations, online sales, and customer management.
• Strong hands-on experience with Shopify and ecommerce website management.
• Strong understanding of website operations, ecommerce workflows, and technical coordination.
• Strong experience in sales operations, customer dealing, invoicing, order management, and fulfillment coordination.
• Proficiency in ecommerce analytics and digital marketing tools including Google Analytics, Meta Ads, and SEO tools.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to work in a fast-paced environment with strong attention to detail and execution.

Preferred Profile

• Experience working in FMCG, beverage, food & beverage, retail, or consumer brands will be preferred.
• Candidates with strong operational discipline and customer-centric thinking are encouraged to apply.

Pay: Rs70,000.00 - Rs90,000.00 per month

Work Location: In person