Female Customer Support & Social Media Executive

Female Real Estate Telecaller & Social Media Assistant

Responsibilities

• Make outbound calls to prospective clients and generate quality leads for real estate projects.
• Handle inbound calls professionally and respond to customer inquiries.
• Follow company-approved sales scripts and provide accurate information about projects, pricing, payment plans, and offers.
• Respond promptly to Facebook, Instagram, WhatsApp, and other social media inquiries, comments, and direct messages.
• Build strong relationships with potential customers by understanding their requirements and recommending suitable projects.
• Convert inquiries into qualified leads and schedule site visits for the sales team.
• Maintain accurate customer records and interaction history in the CRM system.
• Follow up with prospects to maximize conversions and customer engagement.
• Coordinate with the sales and marketing teams to ensure timely responses to customer queries.
• Monitor social media platforms and ensure all customer messages and comments receive prompt, professional responses.
• Stay updated on company projects, promotions, payment plans, and market developments.
• Achieve assigned calling, lead generation, and sales support targets while maintaining high customer satisfaction.

Job Requirements

• Minimum 2 year of experience in telemarketing, telesales, call center, customer support, or real estate sales.
• Intermediate, A Levels/O Levels or equivalent qualification.
• Excellent verbal communication skills in English and Urdu.
• Experience handling social media platforms (Facebook, Instagram, WhatsApp Business) is preferred.
• Familiarity with CRM software and customer management practices.
• Knowledge of the real estate industry will be an added advantage.

Skills & Competencies

• Strong communication, negotiation, and interpersonal skills.
• Excellent customer service and relationship-building abilities.
• Ability to multitask between calling customers and handling social media inquiries.
• Self-motivated, target-oriented, and confident.
• Good time management and organizational skills.
• Proficient in Microsoft Office and basic computer applications.
• Team player with a positive attitude and willingness to learn.

Job Location

Saddar, Near Atrium Mall, Karachi

Note: Female candidates residing near Saddar or surrounding areas will be preferred.

Job Type: Full-time

Pay: Rs70,000.00 - Rs75,000.00 per month

Application Question(s):

• Current Residence/Area
• How many years of experience do you have?

Work Location: In person