Human Resources Executive (Compliance, attendance)

HR Operations Executive

Job Summary

The HR Operations Executive is responsible for managing day-to-day HR operations, ensuring compliance with labor laws, handling HR systems, payroll, performance management, and benefits administration. The role requires a tech-savvy individual who can streamline HR processes and deliver a seamless employee experience.

Duties -Key Result Areas (KRAs) & Key Performance Indicators (KPIs)

1. HR Operations & Administration

KRA: Efficient management of employee lifecycle and HR processes.

KPIs:

• 100% accuracy in employee records and HRIS data.
• Timely processing of payroll inputs with <2% error rate.
• Onboarding completion within defined timeline (e.g., 3 working days).
• Exit clearances processed within policy timelines.

2. Compliance & Policy Management

KRA: Ensure company compliance with labor laws and policies.

KPIs:

• Zero compliance penalties or legal issues.
• 100% timely submission of EOBI, social security, and other statutory contributions.
• Compliance audit reports with ≥95% accuracy.
• Regular policy updates (at least once annually).

3. HR Technology & Digital Transformation

KRA: Effective utilization and optimization of HR software.

KPIs:

• 90%+ employee adoption of HR systems (self-service portals, leave/attendance, etc.).
• Reduction in manual HR tasks through automation (target: 20–30% yearly).
• Timely generation of monthly HR dashboards/reports.
• Zero unresolved HR system tickets beyond timeline.

4. Performance Management

KRA: Smooth execution of performance review cycles.

KPIs:

• 100% completion rate of performance appraisals within deadlines.
• Timely goal-setting for all employees (within first month of cycle).
• Performance reports shared with management within agreed timeline.
• Manager satisfaction score ≥85% for performance management process.

5. Benefits & Compensation Management

KRA: Accurate and timely administration of compensation & benefits.

KPIs:

• 100% timely processing of increments, allowances, and benefits.
• Employee benefits queries resolved within timeline (e.g., 48 hours).
• Claims processing accuracy ≥98%.
• Employee satisfaction score ≥85% in benefits survey.

6. Employee Support & Relations

KRA: Provide responsive and effective HR support.

KPIs:

• 90%+ employee satisfaction rate in HR services.
• Average response time to employee queries ≤24 hours.
• Reduced HR-related grievances by ≥20% yearly.

7. Process Improvement & Analytics

KRA: Enhance HR efficiency and provide data-driven insights.

KPIs:

• Minimum 2 process improvements implemented per year.
• Monthly/bi annually/anually HR analytics reports submitted on time.
• Reduction in manual interventions/errors by ≥15% annually.