Technical Support Engineer

CronySoft is looking for a Technical Support Engineer who can provide high-quality support to our USA-based customers for our Backoffice and POS software. This role is ideal for someone who is technically strong, calm under pressure, and has excellent English communication.

What you will do

• Provide support via calls, email, tickets, and screen-sharing.
• Troubleshoot issues related to POS billing, returns, discounts, shift closing, payments, and peripherals.
• Support Backoffice workflows like inventory, purchase, reporting, user access, and settings.
• Diagnose and resolve issues by collecting logs, screenshots, and reproduction steps.
• Escalate bugs to Development and QA with clear documentation and follow-up until closure.
• Maintain proper notes and updates in the ticketing system and ensure SLA-based handling.
• Handle escalations professionally and ensure a strong customer experience.

What we are looking for

• Excellent English communication (spoken and written) is mandatory to clear the interview and handle USA customers.
• Strong troubleshooting mindset with structured problem-solving.
• Ability to explain technical steps to non-technical users clearly.
• Comfortable working night shift and handling urgent customer issues.

Working knowledge required

• POS concepts: billing, returns, voids, discounts, tax, shift closing, receipt reprint
• Backoffice concepts: inventory receiving, stock adjustments, purchase workflows, sales and inventory reports
• Basic technical skills: Windows troubleshooting, networking basics, remote tools
• Ticket handling discipline: clear documentation, prioritization, follow-ups
• SQL/basic database understanding is a plus (for validation and troubleshooting)

Preferred (Plus)

• Experience in POS, retail, ERP, inventory, warehouse workflows, or SaaS support
• Experience with ticketing tools like Zendesk, Freshdesk, Zoho, Jira, HelpScout (or similar)

Apply

Send your resume to Recruiter@cronysoft.com

Pay: Rs99,999.00 - Rs199,999.00 per month

Experience:

• Technical Support: 3 years (Required)

Language:

• English Fluently (Required)

Work Location: In person