Assistant Manager / Sr. Assistant Manager – IT Support Desk

Job Title: Assistant Manager / Sr. Assistant Manager – IT Support Desk
Department: Information Technology
Location: Karachi, Pakistan
Company: Utopia Brands

Job Summary:
Utopia Brands is looking for a proactive and technically skilled Assistant Manager / Sr. Assistant Manager – IT Support Desk to oversee daily IT support operations and ensure smooth functioning of the organization’s IT infrastructure. The ideal candidate will be responsible for managing end-user support, troubleshooting technical issues, maintaining IT systems, and ensuring timely resolution of IT-related queries across departments.

Key Responsibilities:

• Manage and supervise the IT support desk operations, ensuring prompt resolution of user issues and service requests.
• Provide technical support for hardware, software, networks, printers, and other IT equipment.
• Install, configure, and maintain desktops, laptops, operating systems, and business applications.
• Monitor and maintain network connectivity, system performance, and IT infrastructure to ensure smooth operations.
• Troubleshoot and resolve technical issues related to Windows OS, email systems, office productivity tools, and network access.
• Maintain proper documentation of IT assets, service tickets, and support activities.
• Coordinate with external vendors and service providers for hardware procurement, repairs, and maintenance.
• Ensure IT security policies and procedures are followed across the organization.
• Provide guidance and support to junior IT support staff when required.
• Assist in implementing IT upgrades, system improvements, and new technology initiatives.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–6 years of experience in IT support, helpdesk management, or system administration.
• Strong knowledge of Windows operating systems, Microsoft Office 365, networking basics, and hardware troubleshooting.
• Experience with Active Directory, user account management, and basic network configuration.
• Excellent problem-solving and communication skills.
• Ability to manage multiple support requests in a fast-paced environment.

Job Type: Full-time

Work Location: In person