Call Operator

Job Description

• Handle inbound and outbound calls to and from beneficiaries, stakeholders, and relevant authorities regarding the Benazir Nashonuma Program.

• Provide accurate information on program benefits, including cash assistance, nutrition support, and eligibility requirements.

• Assist beneficiaries in understanding the registration process, required documentation, and how to access program services.

• Record and maintain call logs in the system for reference and reporting purposes.

• Address grievances and resolve complaints from beneficiaries, escalating issues to the relevant department when necessary.

• Follow-up on unresolved queries to ensure beneficiary satisfaction and timely delivery of services.

• Maintain confidentiality of sensitive information and ensure data is handled in compliance with program policies and organizational regulations.

• Coordinate with field teams and health facilities to facilitate beneficiary support and ensure smooth program operations.

• Provide feedback to management regarding common issues or challenges faced by beneficiaries, offering suggestions for improving service delivery.

• Trace all Black, Red and Yellow Cases and ensue their compliances.

• Daily reporting of new enrollments of beneficiaries and follow-ups.

• Perform other duties as assigned by the Provincial Manager.