Chat & Email Support Executive

About the job

• Location: Karachi
• Shift Timings: Flexible to work in shifts within a 24/7 operation.
• Education: Intermediate / A level (Excellent English communication skills)
• Experience: 1-2 years of customer support (email/chat)
  
   

Key Responsibilities:

 

• Manage chat and email interactions with customers on social media platforms.
• Review, annotate, and categorize customer service interactions for accuracy and compliance.
• Ensure timely, professional, and accurate responses to customer inquiries.
• Identify and escalate complex or sensitive issues to the relevant teams.
• Maintain consistency and quality across all tasks, following company guidelines.