Chat Support Sale Representative

Job Summary

We are seeking a motivated and customer-focused Chat Support Sales Representative to engage with customers through live chat, answer inquiries, provide product information, and drive sales opportunities. The ideal candidate has excellent written communication skills, a strong sales mindset, and the ability to build rapport with customers in a fast-paced environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via live chat, messaging platforms, and other digital channels.
• Identify customer needs and recommend suitable products or services.
• Convert customer inquiries into sales opportunities and achieve sales targets.
• Provide accurate information about products, pricing, promotions, and company policies.
• Handle customer concerns, objections, and complaints effectively.
• Maintain detailed records of customer interactions in the CRM system.
• Follow up with potential customers to nurture leads and close sales.
• Collaborate with sales, marketing, and customer service teams to enhance customer experience.
• Stay up to date on product knowledge, industry trends, and company offerings.

Qualifications

• High school diploma or equivalent; Bachelor's degree is a plus.
• Previous experience in customer service, chat support, telesales, or online sales preferred.
• Strong written communication and typing skills.
• Excellent interpersonal and problem-solving abilities.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Proficiency in CRM software and online communication tools.
• Goal-oriented with a proven ability to meet or exceed sales targets.

Required Skills

• Customer engagement and relationship building
• Sales and negotiation skills
• Active listening and needs assessment
• Time management and multitasking
• Attention to detail
• Computer literacy and data entry
• Professional written communication

Key Performance Indicators (KPIs)

• Chat response time
• Customer satisfaction score (CSAT)
• Conversion rate
• Sales revenue generated
• Lead qualification rate
• First-contact resolution rate

Benefits

• Competitive salary and performance-based incentives
• Training and professional development opportunities
• Career growth and advancement paths
• Health and wellness benefits (where applicable)

Pay: From Rs25,000.00 per month

Work Location: In person