Customer Service Executive

Full job description

Job Details:

• Job Title: Customer Service Executive
• Location: DHA Phase 2 Extension, Karachi
• Working Hours: Monday to Friday | 5:00 PM – 2:00 AM

Job Overview

We are seeking a proactive, customer-focused, and detail-oriented Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer interactions across multiple communication channels, processing orders, coordinating with our USA-based warehouse team, and ensuring an exceptional customer experience throughout the order lifecycle.

This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, live chat, and web chat in a professional and timely manner.
• Accurately process customer orders and prepare quotations and sales orders using QuickBooks.
• Coordinate with the warehouse team in the USA to ensure efficient order fulfillment and shipment processing.
• Monitor order status and proactively provide customers with delivery updates.
• Address and resolve customer concerns, complaints, and service-related issues effectively.
• Maintain accurate records of customer interactions, orders, and account information.
• Follow up with customers to ensure satisfaction and build positive client relationships.
• Collaborate with internal teams to deliver a seamless customer experience.

Requirements

• Bachelor's degree preferred; relevant experience may be considered in lieu of formal education.
• Minimum 2–3+ years of experience in an International Customer Service, Customer Support, or Sales Support campaign is required.
• Excellent spoken and written English communication skills with a neutral and professional communication style.
• Proven ability to handle customer interactions confidently via phone, email, and chat.
• Familiarity with QuickBooks will be considered an advantage.
• Strong computer proficiency with the ability to navigate multiple systems accurately and efficiently.
• Excellent organizational, multitasking, and time-management skills.
• Strong problem-solving abilities and customer-handling skills.
• Detail-oriented with a high level of accuracy and accountability.
• Ability to work effectively in a fast-paced, customer-focused environment.

What We Offer

• Competitive salary package
• Medical coverage
• Paid leaves
• Leave encashment
• Provident Fund
• Annual performance bonus
• Professional growth and development opportunities
• Collaborative and supportive work environment