Customer Service Representative

Job Description

Key Responsibilities

• Handle customer inquiries via email, chat, and social media (order status, product info, returns, refunds, etc.)
• Resolve issues with empathy, accuracy, and in a timely manner
• Maintain detailed customer records and issue logs
• Process and monitor orders, exchanges, and returns through our eCommerce platform ( Shopify)
• Generate daily/weekly reports using Excel (sales, order issues, returns, etc.)
• Assist with basic bookkeeping tasks such as invoice entry, payment tracking, and reconciliations
• Collaborate with warehouse, marketing, and product teams to ensure smooth operations
• Support promotional campaigns by managing customer expectations and communication

Requirements

• 1–2 years experience in a customer support or admin/accounts role (eCommerce/fashion industry a plus)
• Strong written and verbal communication skills (fluent English required)
• Proficient in Microsoft Excel (formulas, sorting, pivot tables, data entry)
• Basic understanding of bookkeeping or accounting (experience with invoicing, payment tracking, etc.)
• Experience with eCommerce platforms (Shopify) and support tools
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Positive attitude and a genuine desire to help customers

What We Offer

• Competitive salary and performance bonuses
• Flexible working hours (remote/hybrid setup)
• Discounts on all products
• Growth opportunities in a fast-paced startup environment
• A supportive and fun team passionate about fashion and customer experience

Job Skills

Management Skills Social Media Chat Support Customer Support Accounts Administration Communication Skills

Job Details

Industry:

E-Commerce / E- Business

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Gulistan-e-Johar, Karachi, Pakistan

Gender

No Preference

Minimum Education

Bachelor

Career Level

Entry Level

Experience

1 Year - 2 Years

Apply Before:

Apr 23, 2025

Posting Date:

Apr 15, 2025