Customer Support Agent-Call Center

Experts Communication is looking for a motivated Customer Support Agent to join their team based in North Nazimabad, Karachi. This role is ideal for individuals with at least one year of experience in a call center or customer service setting, who possess strong communication, problem-solving, and sales skills. The position requires working the night shift from 7:00 PM to 4:00 AM. Fresh graduates with good English communication skills are also encouraged to apply. The company offers a competitive salary between 40,000 and 50,000 PKR, depending on experience and skill level.

Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Provide clear and effective communication to assist customers with information, support, and sales.
- Address and resolve customer inquiries and complaints with courtesy and promptness.
- Achieve and surpass monthly sales and performance targets.
- Maintain accurate documentation of customer interactions and necessary follow-ups.
- Foster strong customer relationships to ensure high satisfaction levels.

Required Qualifications
- At least one year of experience in a call center or customer service role.
- Excellent verbal and written communication skills.
- Ability to confidently manage objections and close sales.
- Self-driven, goal-oriented, and eager to learn.
- Willingness to work the night shift from 7:00 PM to 4:00 AM.

Preferred Qualifications and Benefits
- Fresh graduates with good English communication skills are welcome to apply.
- Work schedule includes five days per week with weekends off (Saturday and Sunday).
- Competitive salary with opportunities for performance-based growth, reviewed every four months.
- Health insurance coverage provided.
- Company-sponsored monthly dinners to promote team bonding.
- Annual company picnic and dinner events to celebrate achievements.

This full-time position offers a valuable opportunity to develop your career in a professional, fast-paced environment. The role requires in-person attendance at the North Nazimabad office. If you are enthusiastic about enhancing your skills in customer support and sales, this position provides a supportive platform for growth and advancement within Experts Communication.