Customer Support Executive

• Identify customer needs and offer relevant information about products and services to assist in decision-making.
• Resolve product or service problems by clarifying issues, researching answers, and coordinating with relevant departments.
• Document all customer interactions and transactions thoroughly to maintain comprehensive records for future reference.
• Follow up with customers to ensure their issues are resolved and to foster ongoing customer satisfaction.
• Maintain knowledge of company products, services, policies, and procedures to provide accurate information.
• Handle multiple customer requests simultaneously while maintaining professionalism and attention to detail.
• Escalate complex issues to higher-level support or management when necessary while ensuring clear communication.

Work Location: In person