Customer Support Representative

Customer Support Representative – US Operations | ABS InternationalBuild a Career with a Company That Invests in Its People

ABS International is a direct US Principal company with more than 16 years of proven operational success. Unlike traditional BPOs, we own and manage our brands, campaigns, and customer operations internally, allowing us to maintain complete control over quality, performance, and customer experience.

Since 2009, we have grown into a team of over 200 professionals while maintaining a consistent record of business stability and on-time payroll. As we continue to expand, we are looking for motivated and customer-oriented individuals to join our US Operations team as Customer Support Representatives.

This is a permanent, full-time opportunity that offers comprehensive training, ongoing mentorship, and clear opportunities for professional growth.

Key Responsibilities

As a Customer Support Representative, you will:

• Manage inbound and outbound interactions with US-based customers
• Address customer inquiries, concerns, and follow-up requests in a professional and timely manner
• Maintain accurate customer information using CRM systems and internal platforms
• Work closely with supervisors and team leaders to resolve customer issues effectively
• Provide a positive, solution-focused experience during every interaction
• Meet service quality standards while demonstrating professionalism and attention to detail

Candidate Requirements

We encourage applications from:

• Intermediate, O-Level, A-Level, and Bachelor's students
• Fresh graduates from all academic backgrounds
• Individuals looking to start or advance their careers in customer support

Successful candidates should have:

• Strong spoken and written English communication skills
• Basic computer knowledge and comfortable typing skills
• Excellent communication, interpersonal, and problem-solving abilities
• A professional, patient, and customer-centric attitude
• Availability to work Monday through Saturday, 6:00 PM to 2:00 AM
• The ability to commute to Gulistan-e-Johar Block 14, Karachi

No previous experience is required. Full training and continuous support will be provided from day one.

Compensation & Benefits

• Monthly salary between PKR 30,000 and PKR 40,000
• Performance-based monthly incentives tied to productivity and results
• PKR 3,000 monthly punctuality bonus
• Fully paid training program
• Ongoing coaching and mentorship from experienced professionals
• 15 days of paid annual leave with leave encashment option
• Annual salary reviews and increments
• Permanent employment with long-term career growth opportunities
• A professional, supportive, and growth-focused work environment

Why Join ABS International?

At ABS International, employee development and organizational stability are at the heart of our success. As a direct US Principal company, we provide a structured workplace where commitment is recognized, performance is rewarded, and career growth is encouraged.

Our team members benefit from:

• More than 16 years of proven business continuity
• Consistent opportunities for career advancement
• Professional training and development programs
• Supportive leadership and mentorship
• A workplace culture based on respect, accountability, and recognition

Position Details

Position: Customer Support Representative
Location: Gulistan-e-Johar Block 14, Karachi
Shift Timing: 6:00 PM – 2:00 AM
Working Days: Monday to Saturday
Employment Type: Full-Time | Permanent | On-Site

If you're looking for a stable organization, meaningful career growth, and the opportunity to develop your skills within a professional environment, we encourage you to apply.

Join ABS International and become part of a company that has been building careers and delivering excellence since 2009.

Pay: Rs30,000.00 - Rs40,000.00 per month

Application Question(s):

• Are you comfortable commuting to Gulistan-e-Johar, Block 14 in Karachi, Daily

Work Location: In person