Customer Support Representative

Job Summary

Job Summary

We are a growing e-commerce support agency looking for dedicated and reliable Customer Support Representatives to join our onsite team.

This is not a basic reply role. We are looking for individuals who can understand customer issues, think clearly, and handle both communication and operational tasks professionally.

Role and Responsibilities

• Respond to customer queries via email and social media
• Handle order-related issues such as delivery delays, missing items, and returns
• Check and verify tracking information using courier systems
• Process resends, returns, and customer requests according to internal workflows
• Update internal sheets (refunds, claims, issues) accurately
• Maintain a professional and human tone in all communications
• Escalate complex cases when required

Required Skills

Skills and Qualification:

• Strong written English skills (UK tone preferred)
• Previous customer support experience (e-commerce preferred)
• Ability to handle high volume while maintaining quality
• Attention to detail and ability to follow structured processes
• Ability to think independently (not just copy-paste replies)
• Must be able to work onsite

What We Are Looking For

• Someone who understands customer problems and responds accordingly
• Strong sense of responsibility and ownership
• Calm and professional under pressure
• Team player who can work within a structured environment

Working Structure

• Onsite role (office-based)
• 10 hrs of shift
• Work within a managed team with supervision and quality checks

Salary Budget: (40k-50k)

How to Apply

Please include:

Your previous customer support experience
Tools you have used (Zendesk, Shopify, etc.)
A short written example of how you would respond to an unhappy customer
Applications without a written sample response will not be considered.

Job Type: Full-time

Ability to commute/relocate:
Experience:

Customer service : 2 years (Required)
Language:

English (Required)
Work Location: Office #1 Gulistan-e-Johar Block 9, Karachi, Pakistan