Customer Support Representative

Customer Support Representative – US Operations
Build Your Career with ABS International

ABS International is a direct US principal company with a strong presence in Karachi since 2009. Unlike traditional BPOs, we manage our brands, campaigns, and customer operations entirely in-house, allowing us to deliver exceptional customer experiences while creating long-term career opportunities for our employees.

With over 16 years of industry expertise and a team of 200+ professionals, ABS International has built a reputation for professionalism, employee development, and operational excellence. As our US Operations continue to expand, we are looking for motivated, customer-focused individuals to join our growing team as Customer Support Representatives.

About the Role

As a Customer Support Representative, you'll be the first point of contact for our US-based customers, providing exceptional service with professionalism, accuracy, and empathy.

You'll assist customers with inquiries, resolve concerns efficiently, and ensure every interaction reflects our commitment to outstanding customer service. Whether you're beginning your career or looking to grow within the customer support industry, we provide comprehensive paid training, ongoing coaching, and a clear path for professional development.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Respond to customer inquiries and resolve issues promptly and effectively.
• Deliver accurate information while ensuring an exceptional customer experience.
• Maintain and update customer information using CRM software.
• Collaborate with supervisors and team members to achieve individual and team objectives.
• Follow company policies and maintain the highest standards of professionalism in every interaction.

Who Can Apply?

We welcome applications from:

• Intermediate, O-Level, and A-Level students and graduates
• Bachelor's degree students and graduates
• Fresh candidates looking to begin their professional careers
• Individuals with excellent communication skills and a passion for customer service

Preferred Skills

• Excellent spoken and written English communication skills
• Basic computer proficiency with good typing speed
• Strong interpersonal and problem-solving abilities
• Customer-focused mindset with a positive, professional attitude
• Ability to work effectively in a collaborative, fast-paced environment

Experience

No prior experience is required.

We welcome fresh candidates who are eager to learn and build a successful career. Our fully paid training program, continuous coaching, and ongoing mentorship will provide you with the skills and confidence needed to excel in your role.

Compensation & Benefits

• Monthly Salary: PKR 40,000–45,000
• Performance-based incentives
• PKR 3,000 monthly punctuality bonus
• Fully paid training program
• Continuous coaching, mentoring, and professional development
• 15 days of paid annual leave with leave encashment option
• Permanent full-time employment

Job Details

Location: Gulistan-e-Johar, Block 14, Karachi

Working Days: Monday – Saturday

Shift: 6:00 PM – 2:00 AM

Employment Type: Full-Time | Permanent | On-Site

Why Join ABS International?

At ABS International, our people are at the heart of our success. We are committed to creating a professional and supportive workplace.

What Sets Us Apart?

• 16+ years of industry excellence
• Direct US principal company
• Team of 200+ professionals
• Comprehensive paid training
• Continuous learning and career development
• Supportive leadership and ongoing mentorship
• Professional, collaborative, and performance-driven work culture

Apply Today

If you're a confident communicator who enjoys helping people and wants to build a career in customer support, we'd love to hear from you.

Pay: Rs40,000.00 - Rs45,000.00 per month

Application Question(s):

• Are you comfortable commuting to Gulistan-e-Johar, Block 14 in Karachi, Daily

Work Location: In person