Female CSR for Call centre

Job Description – CSR / Call Centre Agent

Position: Customer Service Representative (CSR) / Call Centre Agent
Location: Gulshan-e-Iqbal, Block, Karachi

Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Communicate with customers and provide clear information about available services and packages.
• Answer customer inquiries and assist them with their requirements.
• Follow up with interested customers and maintain accurate call records.
• Build positive customer relationships through professional communication.
• Coordinate customer requirements with the relevant team when needed.

Requirements:

• Good verbal communication and interpersonal skills.
• Confident and professional telephone manner.
• Basic computer knowledge.
• Previous call centre or customer service experience is preferred.
• Fresh candidates with good communication skills are encouraged to apply.

Shift Timings:

• Part-Time: 6:00 PM – 1:00 AM
• Full-Time: 7:30 PM – 3:00 AM

Pay: Rs30,000.00 - Rs50,000.00 per month

Work Location: In person