Customer Support Representative

Hiring a Customer Service Representative to work during USA business hours (6 Days a week) - one day off.

This role will involve a wide range of responsibilities, including:

• Respond to customer inquiries via calls, chat, emails, and other communication channels.
• Assist customers with placing orders, tracking laundry pick-up/delivery, billing inquiries, and general service questions.
• Resolve customer issues in a professional and timely manner.
• Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery.
• Maintain accurate records of customer interactions in the CRM system.
• Stay updated on company products, services, and policies to provide accurate information.
• Provide feedback on recurring customer issues to help improve service quality.

This position is key to maintaining strong relationships with our clients and ensuring smooth day-to-day operations.

Job Type: Full-time

Language:

• English (Required)

Location:

• Karachi (Required)

Work Location: In person