CSR – Domestic Campaign

Gulf Star Services is seeking a professional, motivated, and customer-focused Customer Service Representative / Sales Coordinator to join our expanding Domestic Campaign team.

The ideal candidate should have excellent communication skills, confidence in dealing with clients, and the ability to effectively manage customer inquiries, lead follow-ups, and sales coordination. This role is an excellent opportunity for individuals looking to build and advance their career in Customer Service, Sales Coordination, Lead Management, and Visa Consultancy Services.

Key Responsibilities

• Respond to customer inquiries through phone calls, WhatsApp, and social media platforms.
• Provide accurate and professional information regarding the company's visa consultancy services.
• Communicate with prospective clients and conduct timely and consistent lead follow-ups.
• Maintain and update customer information and lead status in the CRM system.
• Coordinate with the sales and visa processing teams to ensure smooth lead handling and conversion.
• Build and maintain positive relationships with prospective and existing clients.
• Handle customer concerns professionally and ensure a high standard of customer service.
• Follow up with leads and work toward achieving monthly sales and conversion targets.
• Maintain proper records of customer interactions, follow-ups, and sales activities.
• Support the team in achieving overall departmental and operational objectives.

Requirements

• Minimum Qualification: Intermediate; Bachelor's degree preferred.
• Previous experience in Customer Service, Sales Coordination, Call Handling, Telesales, or Lead Management will be preferred.
• Fresh candidates with excellent communication and interpersonal skills are also encouraged to apply.
• Strong verbal communication skills in Urdu and Basic English.
• Confident and professional telephone and client-handling skills.
• Basic knowledge of MS Office and CRM software.
• Strong follow-up skills with the ability to convert inquiries into potential customers.
• Ability to work in a target-oriented and team-based environment.

Required Skills

• Customer Service & Client Support
• Sales Coordination
• Lead Management & Follow-ups
• Customer Relationship Management (CRM)
• Telesales & Call Handling
• Client Communication & Professional Dealing
• Team Coordination
• Target Achievement
• Basic MS Office Skills

Why Join Gulf Star Services?

• Competitive salary package with uncapped commission opportunities.
• Professional and growth-oriented working environment.
• Career advancement opportunities within the Visa Consultancy & Travel Industry.
• Structured training and continuous professional development.
• Opportunity to work with an experienced and supportive team.
• Performance-based growth and earning opportunities.

Job Details

Job Type: Full-Time
Work Location: In-Person / On-Site
Salary: PKR 35,000 – 40,000 per month + Commission
Campaign: Domestic Campaign

Work Location: In person

Pay: Rs35,000.00 - Rs40,000.00 per month

Work Location: In person