Guest Relations Manager

About the job

Company Description

Ville Vivre is a prestigious hospitality brand focused on delivering exceptional experiences to its guests. Located in the London area, United Kingdom, the company is committed to providing a blend of luxurious comfort and personalized services. Ville Vivre values innovation, excellence, and a guest-first approach, ensuring every stay is memorable. With a dedication to employee growth and development, Ville Vivre offers a dynamic work environment for its team members.

Role Description

This is a contract-based, on-site role for a Guest Relations Manager based in the London area, United Kingdom. The Guest Relations Manager will oversee all interactions with guests, including managing inquiries, resolving issues, and ensuring that each guest has a superior experience. Responsibilities include leading the guest relations team, providing training to staff, maintaining high standards of customer satisfaction, and acting as a point of contact for customer feedback and requests. The role also requires collaborating with other departments to maintain operational efficiency and aligning services with the company’s values.

Qualifications

• Proven experience in Guest Relations and Customer Service
• Strong skills in Communication and Customer Satisfaction
• Experience in Training and team development
• Ability to handle guest inquiries and complaints with professionalism and empathy
• Strong organizational and problem-solving skills
• Ability to work effectively in an on-site, team-oriented environment
• Experience within the hospitality industry is an advantage
• Bachelor’s degree in Hospitality Management or a related field is preferred but not neccesary
• Proficiency in multiple languages is a plus
• ability to plan and work under pressure to make sure every property is ready for guest.