Hiring: Health Care Operations Coordinator – Karachi

About the job

Hiring: Health Care Operations Coordinator – Karachi

We are looking for a reliable and experienced Health Care Operations Coordinator to join our team remotely from Karachi, Pakistan.

Working Hours: 8:00 PM – 8:00 AM (12-hour shift)

Schedule: 5 days/week (Saturday & Sunday off)

Location: Remote – Karachi, Pakistan

Key ResponsibilitiesNew Client & Lead Intake

• Answer inbound calls from prospective clients and referral sources.
• Gather contact information, care requirements, service location, and start timelines.
• Enter and maintain lead information in eRSP/CRM systems.
• Qualify leads and coordinate handoff to the Administrator or RN for assessment.

Existing Client Relations

• Respond to client inquiries regarding services, caregivers, scheduling, and accounts.
• Record complaints and service concerns.
• Immediately escalate clinical, safety, or urgent issues to the Administrator or RN.
• Manage appointment and service rescheduling requests.

Caregiver Schedule Management

• Maintain caregiver schedules and assign shifts based on care plans and availability.
• Manage call-outs, cancellations, and emergency coverage needs.
• Monitor attendance and report no-shows, late arrivals, and early departures.

Payroll Support

• Review scheduled versus actual EVV/clocked hours and identify discrepancies.
• Assist with payroll updates and caregiver hour tracking in QuickBooks Payroll.
• Maintain accurate payroll-related records.

Invoicing & Billing

• Generate invoices for completed services.
• Reconcile service hours with billing records.
• Track outstanding invoices and assist with collections follow-up.
• Maintain billing records in eRSP and QuickBooks.

Qualifications

• Bachelor's degree preferred; Associate degree or equivalent experience will be considered.
• Minimum 2 years of experience in home healthcare, healthcare operations, medical office administration, healthcare BPO, scheduling, billing, or customer service.
• Excellent verbal and written English communication skills.
• Strong American English accent and professional phone etiquette required.
• Experience with CRM systems, scheduling software, and QuickBooks is preferred.
• Strong organizational skills with exceptional attention to detail.
• Ability to handle confidential client information professionally.
• Comfortable working permanent night shifts and in a fast-paced environment.
• Strong problem-solving and multitasking abilities.
• Reliable internet connection, computer/laptop, and a quiet work environment required.

How to Apply

Interested candidates should send their updated resume to careassist.solutions@outlook.com with the subject line "Health Care Operations Coordinator – Application".