Inbound & Outbound Specialist

Full job description
Job Overview

We're on the hunt for an Inbound & Outbound Customer Facilitation Specialist to join our Operations team. In this full-time role, you'll dive into the exciting world of clinical and pharmaceutical research, setting up appointments for medical tests and surveys, and managing data like a pro. If you're sincere, compassionate, and ready to make a difference, keep reading!

Job Description

Make outbound calls to patients to generate interest in vaccination trials
Authenticate data collection forms and surveys
Ensure all CRMs are updated with accurate information and notes
Clearly communicate information to patients and doctors over the phone regarding the study
Ensure compliance with all company policies, procedures, and practices
Job Specifications

O Levels/Matriculation or above
Excellent written and verbal English communication
Availability to work five days a week
9 hours per day (falling within the business window of 7 PM to 7 AM PKST)
Why should you join us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

Critical Thinking
Time Management
Specialist Focus
Organizing
Priority Setting
Problem Solving
Professional Composure
Benefits

We want people to do their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:

Medical Insurance & OPD
Provident Fund
Leave Encashment
Annual leaves
On job training
Two days off in a week
Ergonomic furniture and infrastructure.
Referral Rewards
Annual Increment
Conveyance facility
Loan facility
We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

Job Type: Full-time

Pay: Rs80,000.00 - Rs85,000.00 per month

Ability to commute/relocate:

Karachi: Reliably commute or planning to relocate before starting work (Required)