Legal Secretary

About Us

Snatch & Glow is a UK-based aesthetic clinic and CPD training academy delivering advanced injectable treatments and professional development courses. As our operations expand, we require a structured and legally minded professional to manage and resolve complaints, disputes, and compliance documentation.

We are seeking a confident and experienced Legal Secretary who will independently handle formal complaint matters and legal-administrative processes on behalf of the company.

This is a responsibility-based role, not a junior assistant position.

Role Overview

You will take ownership of:

• Complaint investigations
• Dispute resolution
• Refund cases
• Chargebacks
• Formal written responses
• Compliance documentation
• Contract and policy updates

You will be responsible for professionally resolving matters in a structured, legally cautious and commercially protective way.

Key Responsibilities

• Manage and resolve formal client and learner complaints
• Investigate cases and review documentation (consent forms, agreements, course terms)
• Draft and issue structured written responses
• Make recommendations on dispute resolution and refunds
• Handle payment processor disputes and chargebacks
• Maintain accurate and organised complaint records
• Update and refine policies, terms & conditions and legal documents
• Prepare documentation for insurance review where required
• Monitor risk exposure and escalate serious matters appropriately
• Ensure all responses protect the company legally and reputationally

Essential Requirements

• Based in Pakistan
• Excellent written and spoken English
• Law degree (LLB preferred) OR 2+ years experience in a legal role
• Strong experience drafting formal legal correspondence
• Ability to independently manage complaint and dispute cases
• High level of discretion and confidentiality
• Strong analytical and organisational skills
• Stable internet connection
• Availability to overlap 3–4 hours with UK working hours

Required Knowledge

Candidates must demonstrate understanding of:

• UK consumer rights principles
• Contractual obligations and refund conditions
• Medical negligence and malpractice concepts
• Duty of care and documentation standards
• Risk-sensitive communication (avoiding admission of liability)
• Structured dispute resolution processes

Ideal Candidate

• Confident and decisive
• Calm under pressure
• Risk-aware and commercially minded
• Detail-oriented
• Strong written communicator
• Able to manage sensitive matters professionally

Compensation & Structure

• USD $1,000 per month (pro rata)
• Remote position
• Long-term opportunity
• Performance-based growth potential

Job Type: Part-time

Pay: Rs279,563.00 per month

Application Question(s):

• Have you independently managed formal complaint or dispute cases?
• Have you drafted formal legal correspondence in English before?

Education:

• Bachelor's (Preferred)

Language:

• English fluently (Required)

License/Certification:

• Compliance certification (Preferred)
• GDPR / Data protection training (Preferred)

Work Location: Remote