Manager Operations (MMC KHI)

About the job

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL:

Responsible for achieving key operational KPIs, including MTTR, MTTP, CHI, and installation quality, while driving Fixed Broadband (FF) conversion targets to support customer base growth. The role focuses on reducing customer complaints, including new, repeat, and denied cases, by identifying and addressing root causes, improving service quality, and ensuring timely fault resolution to enhance overall customer satisfaction and network performance.

HOW CAN YOU EXPRESS YOUR TALENT:

• Ensure timely execution of maintenance projects to improve operational KPIs, (copper/ff network)
• Ensure quality installations while adhering to SLAs and zero pendency.
• Identify and implement preventive maintenance for copper/FF network to enhance customer experience.
• Maintain accurate mapping of Network Infrastructure.
• Promote HSE compliance to reduce accidents/injuries among field workers and vendors.

WHAT YOU NEED TO BE SUCCESSFUL:

Qualification:

Education:

• B.E/BS Engineering (Telecommunication, Electrical, Electronics, Computer Engineering, etc.)

Experience:

• 3-4 years of relevant experience

Technical Competency:

• Network Operations & Management
• Electrical / Electronics / Telecommunication
• Health & Safety Environment

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

Benefits found in job post

• Paid paternity leave.