Microsoft Dynamics Functional Consultant

About the job
About Us:

Hirestaff.ai is a leading global talent acquisition and staffing solutions provider, specializing in connecting businesses with top-tier professionals across various industries. We pride ourselves on our deep industry expertise, cutting-edge technology, and personalized approach to recruitment. At Hirestaff.ai, we're committed to building long-lasting relationships with both clients and candidates, ensuring the perfect match for every role. We foster a collaborative and supportive work environment where our team members are empowered to excel and make a real impact in the world of talent acquisition.

About the Client:

Our Client is a leading Telecom Company having more than 300 stores across various states of USA.

USA TIMINGS

Job Timings: 9PM to 6AM Pakistan Standard time, 6 days a week onsite role.

Job Title: Functional Consultant – Microsoft Dynamics 365 Business Central

Job Summary

We are seeking a Functional Consultant – Microsoft Dynamics 365 Business Central to support the successful implementation and ongoing operation of our ERP system. The role will initially assist with ERP implementation activities, including requirements gathering, system configuration, testing, data validation, and user training. Following implementation, the consultant will serve as the primary functional support resource, resolving day-to-day user issues, optimizing business processes, and ensuring effective utilization of Microsoft Dynamics 365 Business Central across the organization.

Key Responsibilities

ERP Implementation Support

Assist in gathering and documenting business requirements from various departments
Support system configuration and setup of Microsoft Dynamics 365 Business Central
Participate in business process mapping and fit-gap analysis sessions
Assist with data migration, validation, and reconciliation activities
Support User Acceptance Testing (UAT) and coordinate issue resolution
Develop training materials and conduct end-user training sessions
Assist the implementation partner and internal stakeholders throughout the project lifecycle

Functional Support & Issue Resolution

Serve as the first point of contact for Business Central functional issues and user queries
Investigate, troubleshoot, and resolve day-to-day ERP-related issues
Monitor system performance and identify areas for process improvement
Escalate technical issues to development teams or implementation partners when required
Track and manage support tickets, ensuring timely resolution
Assist users with transactions, reporting, workflows, and system navigation

Business Process Improvement

Analyze operational processes and recommend system enhancements
Identify opportunities to automate manual tasks and improve efficiency
Configure workflows, approvals, user roles, and permissions as required
Support implementation of new modules, features, and process enhancements
Maintain system documentation and standard operating procedures

Reporting & User Training

Create and maintain functional reports and dashboards
Support users with report generation and data analysis requirements
Conduct refresher training sessions for existing & new employees
Prepare user guides, process documentation, and knowledge base materials

Stakeholder Collaboration

Work closely with Finance, Procurement, Inventory, Sales, Operations, and Management teams
Coordinate with external consultants and ERP vendors for enhancements and support
Gather user feedback and recommend continuous improvements
Ensure business requirements are effectively translated into system solutions

Qualifications & Requirements

Bachelor’s degree in business administration, Accounting, Finance, Information Systems, Computer Science, or related field
3–5 years of experience working with ERP systems as a Functional Consultant, ERP Support Analyst, or Business Systems Analyst
Hands-on experience with Microsoft Dynamics 365 Business Central
Strong understanding of Finance, Procurement, Inventory, Sales, and Operational business processes
Experience supporting ERP users and resolving functional issues
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication and stakeholder management abilities

Key Skills

• Microsoft Dynamics 365 Business Central
• ERP Functional Support
• Business Process Analysis
• User Training & Support
• Requirements Gathering
• Troubleshooting & Issue Resolution
• Data Validation & Testing
• Workflow & Process Optimization
• Documentation & Reporting
• Stakeholder Management

Preferred Experience

• Experience participating in ERP implementation projects
• Knowledge of MS Dynamics Business Central migration projects
• Experience with Power BI and reporting tools
• Exposure to Telecom or Retail industries
• Microsoft Dynamics 365 Business Central Functional Certification is an advantage

KPIs / Success Metrics

• Timely resolution of user support tickets and functional issues
• User satisfaction and ERP adoption levels
• Accuracy of system configurations and data integrity
• Successful completion of implementation milestones
• Reduction in recurring system issues and manual processes
• Quality of user training and documentation
• Continuous improvement initiatives implemented.