Network Engineer - ITSM Intern

About the job
Posted on May 06, 2025

Title

Network Engineer - ITSM Intern

Apply before

Jul 06, 2025

City

Karachi

Responsibilities

Summary of Job Profile:

A Network Engineer ITSM Intern assists with troubleshooting, deploying, and maintaining ITSM and network management solutions, supporting technical teams in daily operations, documentation, and reporting. The role offers hands-on experience with real-world IT systems, involvement in knowledge base and dashboard projects, and opportunities to contribute to process improvements and customer satisfaction.

Essential Duties & Responsibilities

Assist in troubleshooting hardware and software issues on end clients/customers.
Provide technical support and escalate issues when necessary.
Help deploy, configure, and maintain ITSM software and NMS solution (SolarWinds/ManageEngine/HaloITSM/Quest).
Support network and system administration tasks under supervision.
Document technical issues and resolutions for internal knowledge base.
Maintain inventory of IT equipment and assist with audits.
Collaborate with the IT team on daily tasks and ongoing projects.
Engage in Proof of Concepts as per the customer requirements/need.

Requirements

Knowledge:

Understanding of network infrastructure, protocols (TCP/IP, SNMP, ICMP), and hardware
Familiarity with ITSM and NMS platforms (e.g., SolarWinds, ManageEngine, HaloITSM, Quest)
Basic concepts of network security and troubleshooting methodologies
Awareness of IT inventory management and audit processes

Skills

Technical troubleshooting of hardware/software issues
Deploying, configuring, and maintaining ITSM/NMS solutions
Clear technical documentation and reporting
Effective communication and teamwork
Time management and multitasking

Abilities

Diagnose and escalate technical issues appropriately
Adapt to new technologies and tools quickly
Work independently under supervision and collaboratively in teams.
Maintain accuracy and attention to detail in documentation and inventory

Education, Experience, Licensure, Certification Required For The Position

Currently enrolled or completed Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
Hands-on exposure to real-world IT systems and technologies.
Mentorship from experienced IT professionals.
Opportunity to transition into a full-time role based on performance

Required

Competencies required to successfully perform the job:

Technical Competencies

Behavioral/General Competencies

Troubleshooting and supporting ITSM/NMS tools 
Network and system administration basics 
ITSM knowledge 
Proactive and eager to learn 
Strong communication and collaboration skills 
Detail-oriented and organized

Benefits

Excellent Salary
Fuel Allowance
Medical Insurance
Annual Leaves
Provident Fund
EOBI
Annual Bonus

Benefits found in job post

Medical insurance