Officer - Customer Care

We are hiring "Officer - Customer Care" with 1-2 years core working experience in Customer Care department preferably in retail sector.

Please read the following requirements carefully prior to applying for this job.

Location: Clifton, Karachi

Required Qualification & Skills:

• Intermediate to Bachelors degree qualification
• To resolve Product or Service problems by clarifying the customer's complaint
• To deal & coordinate directly with customers by telephone / email
• To respond promptly to customer inquiries, obtain and evaluate all relevant information to handle product inquiries.
• To provide pricing and delivery information to customers.
• Refer unresolved Customer Grievances or special requests to designated departments for further investigation.
• To keep records of Customer interactions, Inquiries, Comments, Complaints and Actions taken.
• Maintain Customer databases for future correspondence.
• Strong interpersonal & communication skills

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person