Quality Assurance Executive

💼 We’re Hiring: Quality Assurance Executive

Propstar Technologies

Propstar Technologies is looking for a detail-oriented and highly analytical professional with strong experience in evaluating customer interactions within a Call Center/BPO environment. If you excel at identifying communication gaps, enhancing customer experience quality, and ensuring process compliance — we want to meet you.

Position: Quality Assurance Executive

Location: Onsite – Propstar Technologies

Shift Timing: 8:00 PM – 5:00 AM (Night Shift)

Salary: Open budget — highly competitive, based on expertise and experience

Key Responsibilities

• Demonstrate strong attention to detail in monitoring and evaluating calls.
• Apply analytical thinking to identify communication gaps, trends, and improvement areas.
• Maintain a focused and disciplined mindset to ensure accurate and consistent quality assessments.
• Review inbound and outbound calls for adherence to scripts, processes, and compliance standards.
• Prepare organized QA reports, scorecards, and documentation of evaluations.
• Participate in calibration sessions to ensure uniform evaluation standards across teams.
• Provide constructive feedback to support agent development and enhance service quality.

Requirements

• Proven experience in Quality Assurance within Call Center/BPO operations (preferred).
• Exceptional listening skills with strong analytical and decision-making abilities.
• Excellent fluency in English with attention to tone, clarity, empathy, and delivery.
• High attention to detail and ability to identify gaps in communication or process.
• Strong understanding of customer service dynamics and call handling standards.
• Proactive, organized, and committed to maintaining fairness and consistency.
• Proficiency with MS Office, scorecards, and documentation tools.
• Willingness to work night shifts (8:00 PM – 5:00 AM).

What We Offer

• Open-budget compensation based solely on your capability and professional value.
• In-depth training to strengthen QA expertise and evaluation accuracy.
• Transparent career progression within a high-performance environment.
• Supportive, collaborative company culture that values precision, initiative, and accountability.