Receptionist

The Receptionist at Rozee plays a vital role as the first point of contact, ensuring smooth communication and efficient handling of daily administrative tasks. This position requires excellent time management, strong communication abilities, and proficiency in appointment scheduling software to manage incoming calls, appointments, and visitor inquiries professionally and courteously. The Receptionist maintains telephone systems, keeps accurate records, and supports logistics activities by coordinating deliveries and follow-ups with vendors and service providers. Attention to detail and the ability to multitask effectively are essential to provide seamless administrative support and uphold the company's professional image. At Rozee, the Receptionist does not manage a team but collaborates closely with supervisors and other departments to ensure timely processing of correspondence, claims, and deliveries. The role demands professionalism, a presentable appearance, and good command of English communication, both verbal and written. Basic computer skills, including familiarity with Microsoft Office and email management, are necessary to perform routine office duties efficiently and support the organizations administrative workflows. Strong coordination and follow-up skills are critical for managing the logistics-related responsibilities and maintaining accurate documentation to support departmental operations.
Responsibilities
 

• Operate and manage the Private Automatic Branch Exchange (PABX) system to handle incoming and outgoing calls professionally.
• Receive and direct telephone calls, maintaining accurate communication records and ensuring all messages are properly relayed.
• Maintain monthly telephone billing records and documentation to assist with financial tracking and accountability.
• Prepare and process miscellaneous claim forms and other administrative paperwork as required by supervisors.
• Assist in logistics-related tasks, including coordinating with vendors and delivery drivers to track and confirm timely deliveries.
• Ensure delivery of items to specific departments, obtaining email confirmations to verify receipt and maintain communication transparency.
• Coordinate appointment scheduling using appropriate software to manage and organize visitor and meeting schedules efficiently.
• Demonstrate strong verbal and written communication skills to interact with visitors, clients, and internal staff effectively.
• Maintain a professional appearance and conduct to represent the company positively to visitors and callers.
• Utilize basic computer skills to manage emails, maintain records in Microsoft Office applications, and support general office operations.
• Perform multiple tasks concurrently while maintaining accuracy and attention to detail, prioritizing tasks to meet deadlines.
• Follow up diligently with vendors and internal parties to resolve outstanding delivery and service issues promptly.
• Support the supervisor and perform additional duties as assigned to contribute to the overall efficiency of the office.