Retail Outlet - Rider

• Monitor and track delivery orders in real-time using the company’s information system to ensure timely dispatch and fulfillment.
• Coordinate with branch staff to confirm that orders are ready for pickup and assigned to riders efficiently.
• Support in resolving minor delivery issues, such as rider delays, customer follow-ups, or order mismatches.
• Maintain a log of customer complaints related to deliveries and escalate major issues to the Assistant Manager.
• Assist in gathering customer feedback on delivery timeliness and rider behavior through CRM or follow-up calls.
• Monitor the performance of in-house and third-party riders (e.g. Foodpanda, etc.) and report delays or repeated inefficiencies.
• Help compile daily and weekly reports on delivery volumes, complaints, and performance metrics.
• Assist in planning delivery coverage during high-demand days (e.g., Sundays, Ramadan, Eid, Mother’s Day).
• Support training or briefing sessions for new riders regarding protocols, routes, and customer handling.
• Ensure all delivery-related data entries and logs are updated accurately in the system.
• Perform any other ad-hoc duties assigned by management to support the department’s objectives and overall business goals.

Excellent knowledge of routes, honest, reliable & punctual.
Musta have valid license. Minimum Qualification is matric.

Locations are mentioned below. Do mention in your cv the desired location.

• Dha

Job Type: Full-time

Pay: From Rs30,000.00 per month

Application Question(s):

• What is your desired location?
• When can you join?

Work Location: In person