Sales & Customer Success Executive

Job Description

Join Packzeo Packaging as a Sales & Customer Success Executive, where you will play a crucial role in enhancing customer relationships and driving sales growth. This position involves managing customer inquiries, nurturing leads, and ensuring a positive experience throughout the customer journey. Your ability to communicate effectively, particularly through WhatsApp and social media channels, will help build lasting relationships and support the companys success. With at least two years of experience in sales or customer support, you will bring enthusiasm and dedication to delivering excellent service and meeting the goals of the organization. In this role, you will handle lead generation, customer onboarding, and consistent follow-up activities while maintaining accurate records in CRM systems and spreadsheets. The ideal candidate is honest, responsible, and able to thrive under pressure while managing multiple tasks simultaneously. Your skills in preparing quotations and maintaining customer data will make you a valuable contributor to the company's operations, particularly if you have exposure to packaging, printing, or B2B sales environments.
Responsibilities
 

• Manage incoming customer leads and inquiries through WhatsApp, Facebook, Instagram, and phone calls to convert prospects into satisfied customers.
• Generate new sales leads by identifying potential customers and following a strategic lead nurturing process.
• Conduct cold calling and proactive outreach to build and maintain the sales pipeline.
• Provide comprehensive customer onboarding, ensuring clients understand the products, services, and processes.
• Prepare and deliver accurate quotations to potential and existing customers in a timely manner.
• Maintain updated and organized records of customer interactions, sales activities, and order details in CRM and Excel/Google Sheets.
• Keep customers informed through consistent communication, including order confirmation, status updates, and follow-ups.
• Qualify leads effectively by assessing customer needs and potential for conversion to optimize sales efforts.
• Handle customer issues and inquiries promptly, maintaining a positive and professional approach to enhance customer satisfaction.
• Collaborate with internal teams to ensure smooth order processing and delivery while resolving any logistical or technical challenges.
• Work diligently to meet and exceed sales targets and customer satisfaction goals under pressure.
• Continuously improve product knowledge, sales techniques, and customer service skills through self-learning and training opportunities.