Senior Product Operations Specialist

Careem is building the Everything App to transform how people in the Middle East move, order food and groceries, manage payments, and more. Since 2012, the company has empowered over 2.5 million Captains to earn income and served more than 70 million customers across 70 cities in 10 countries, from Morocco to Pakistan. Careem’s platform supports regional talent and entrepreneurs, driven by a mission to improve lives and foster an inspiring workplace. The Product Operations team is essential in optimizing Careem’s products, particularly the Careem Food app, by connecting product, engineering, marketing, growth, and operations teams to ensure seamless collaboration and execution.

Key Responsibilities
- Configure and manage in-app content components and widgets on the Careem Food mini app using internal tools, ensuring alignment with product and marketing strategies.
- Perform content updates accurately to prevent user-facing errors and maintain high quality.
- Work closely with Product Managers, Engineers, Marketing, Growth, and Platform teams to support timely feature launches and campaign rollouts, ensuring cross-team synchronization.
- Conduct thorough visual and functional checks to maintain consistency and quality across all in-app content modules.
- Identify inefficiencies in content configuration processes and contribute to workflow improvements, documenting best practices to scale operations effectively.
- Assist with basic data monitoring and performance tracking of in-app content, supporting feature impact evaluation through analysis and reporting.

Required Qualifications
- Experience or familiarity with scripting tools or content management platforms such as JSON-based systems, internal CMS tools, or low-code environments.
- Strong attention to detail in content setup, configuration execution, and performance monitoring.
- Basic understanding of technology product functionality and how in-app experiences influence user behavior.
- Excellent communication skills to collaborate effectively with cross-functional teams, share insights, and gather feedback.
- Analytical skills to interpret data and generate actionable insights that improve content performance and user experience.
- Strong organizational and project management abilities to handle multiple tasks, prioritize effectively, and meet deadlines.
- Proactive problem-solving mindset to identify issues and contribute to timely resolutions.
- Customer-focused approach to shape and validate content and features with the end-user in mind.
- Understanding of quality assurance processes to uphold content and product standards.
- Eagerness to continuously learn and stay updated on tools, technologies, and best practices in product operations and configuration.

Preferred Qualifications and Benefits
Careem offers a dynamic work environment where employees can make a meaningful impact while advancing their careers. Full-time employees benefit from a hybrid work model with four days in the office and one remote day, plus the flexibility to work remotely from any country for 30 days annually. Technical individual contributors enjoy a flexible schedule with two office days and three remote days per week. Additional benefits include healthcare coverage and fitness reimbursements for gym memberships, health clubs, and training classes. Careem fosters a community of inspiring colleagues and provides continuous learning opportunities within a purpose-driven organization dedicated to regional impact.

This role is ideal for professionals passionate about product operations, eager to collaborate across teams, and committed to delivering exceptional user experiences in a fast-growing technology company. Careem is an equal opportunity employer, dedicated to diversity and inclusion in all aspects of employment.

Job Skills

Continuous learning mindsetlow-code environments)JSON-based systemsScripting tools or content management platformsscripting toolsorganizational and project management skillsJSONCommunication SkillsBasic understanding of technology productsproblem-solving mindsetQuality assurance understandinglow-code environmentscontent management platformsCustomer-Focused ApproachAttention to DetailAnalytical Skillsinternal CMS tools

Job Details

Industry:

Business Development

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender

No Preference

Age

18 - 65 Years

Maximum Experience

Doesn't Matter

Apply Before:

Aug 25, 2025

Posting Date:

Jul 25, 2025