Technical Support Executive

Technical Support Executive will provide the customers with in-depth troubleshooting, software and hardware support. You need to be willing to learn and adapt to new concepts, provide exceptional customer services in English language, and support a variety of applications and hardware.

This is an onsite position and Night Shift

Key Duties

• Responding to help desk tickets and phone calls from pharmacies in a timely manner.
• Troubleshooting and resolving technical issues related to printers, computers, interfaces, and networking equipment used in the pharmacy.
• Documenting technical support activities and maintaining detailed records of all interactions with pharmacies.
• Providing superior customer service and ensuring a positive experience for all pharmacy staff who interact with the technical support team.
• Identifying recurring technical issues and reporting/working to develop permanent solutions to prevent them from happening in the future.

Requirement

• Bachelors in Computer Science or related field.
• Minimum 1 year of experience in IT systems and installation/application support.
• Strong technical knowledge of computers, printers, and networking equipment.
• Excellent phone communication skills in English, including a professional and confident speaking tone.