Customer Support Officer

Full job description
We are Hiring!
Job Overview:
We are seeking a Customer Support Officer to join our dynamic team. The ideal candidate will have a background in Sales and Marketing or relevant experience, with a strong command of English communication skills. As a Customer Support Officer, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive customer experience across all communication channels.
Key Responsibilities:
Provide timely and efficient support to customers via phone, email, or chat.
Assist customers in understanding products or services and address any concerns or inquiries.
Maintain detailed and accurate records of customer interactions, issues, and resolutions.
Resolve customer complaints in a professional and effective manner.
Work closely with other departments to ensure customer issues are addressed promptly.
Contribute to improving internal processes to enhance customer satisfaction.
Assist with any ad-hoc customer-related tasks as needed.
Qualifications:
Graduate in Sales and Marketing or related field, or relevant work experience (up to 6 months).
Excellent communication skills in English (both written and verbal).
Strong problem-solving skills and attention to detail.
Ability to work under pressure and meet deadlines.
Strong organizational skills and ability to multitask.
Friendly and customer-focused attitude.
Interested Candidates can apply at [email protected]

Job Type: Full-time

Work Location: In person