Customer Support & Order Fulfillment Executive

We're Hiring: Customer Support & Order Fulfillment Executive

Location: DHA Phase 6, Nishat Commercial, Karachi
Timings: Monday to Saturday | 10:00 AM – 7:00 PM
Employment Type: Full-Time (On-Site)

About Tiny Planet

Tiny Planet is a fast-growing online kidswear brand based in Karachi. We are known for our high-quality, trendy, and comfortable clothing for children across Pakistan. As we continue to expand, we're looking for a dedicated individual to handle both customer support and order fulfillment with care, accuracy, and professionalism.

Position: Customer Support & Order Fulfillment Executive

Key Responsibilities:

• Respond to customer inquiries via WhatsApp, Instagram, and phone in a courteous and timely manner
• Manage order-related queries, exchanges, and complaints professionally
• Accurately pack customer orders for dispatch with attention to detail
• Coordinate with the courier service to ensure timely deliveries
• Maintain stockroom organization and assist in basic inventory tasks
• Provide daily reports to the team regarding customer feedback and order status

Ideal Candidate:

• Excellent communication skills in English and Urdu
• Friendly, patient, and customer-focused personality
• Responsible and detail-oriented, especially when handling orders
• Prior experience in either customer service or order packing is a plus
• Ability to multitask and work independently

What We Offer:

• Supportive and professional work environment
• Competitive salary based on experience
• Opportunities to grow with the brand

To Apply:
Email your CV to [email protected] with the subject line: “Application – Support & Fulfillment Executive”
or WhatsApp us at 03482592583 (WhatsApp Only)

Job Type: Full-time

Pay: From Rs40,000.00 per month

Education:

• Intermediate (Preferred)

Experience:

• CSR: 1 year (Required)

Work Location: In person