Network Support Engineer

Job Description

Key Responsibilities:

User Onboarding & Termination

• Create and manage user accounts in Microsoft 365, Domain Controller, Counter Point (ERP), website backend, and third-party applications.
• Deliver virtual onboarding support, including system access, credentials, and documentation walkthroughs.

Remote Software & Hardware Support

• Monitor and resolve IT helpdesk tickets and respond to ad-hoc support requests from team members.

Provide remote technical assistance to departments.

Troubleshoot and resolve software and hardware issues remotely.

• Execute planned and unplanned infrastructure downtime activities as required.

SharePoint Administration & Optimization

• Administer and maintain company SharePoint sites and document libraries.
• Collaborate with departments to improve file organization, access control, and workflows.
• Implement and maintain permissions, site structures, and document retention policies.
• Continuously evaluate SharePoint usage to identify areas for optimization and improved efficiency.
• Assist in migrating data or restructuring folders as needed to support team collaboration and compliance.

Website & App Monitoring

Regularly monitor the website and mobile app performance.

Flag and report bugs or opportunities for technical enhancements.

EDI Transmission Support

Monitor AS2-based EDI transmissions to ensure success.

Run command-line processes and restart services as needed.

Camera Playback Assistance

• Retrieve and deliver security footage remotely when requested by authorized personnel.

Remote Reporting & Data Support

• Generate, schedule, and distribute routine and ad-hoc reports using ERP and MS SQL Server.

Qualifications

2+ years of IT support experience (remote preferred)

• Hands-on experience with Microsoft 365, SharePoint Online, Windows OS, and basic networking
• Familiarity with MS Excel, EDI (especially AS2), remote access tools, and SQL (MS SQL Server) for reporting.

Experience administering and optimizing SharePoint environments.

• Familiarity with cloud-based data platforms like Azure, AWS or Snowflake (Optional).

Strong problem-solving, communication, and documentation skills.

Ability to work independently across different time zones.

Other Details:

Work Mode: Remote - Full Time

Location: Karachi

Experience: 2+ Years

Days & Timings:

Monday - Friday: 8:00 AM-4:30 PM CST (with 30 mins break)

Saturday: 9:00 AM-1:00 PM CST

Monday - Friday: 6PM-2.30AM (PKT) and Saturday: 7PM-11pm (PKT)

Benefits: Tax-Free Salary

Job Skills

Domain Controller Management Communication Skills Microsoft Azure MS Excel

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Computer Networking

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender

No Preference

Minimum Education

Bachelor

Career Level

Experienced Professional

Minimum Experience

2 Years

Apply Before:

May 05, 2025