Complaints Liaison Officer

Key Responsibilities of a Complaints Liaison Officer (CLO):

Receiving and Logging Complaints:

• CLOs typically receive complaints from various sources, such as Website online forms, phone calls, or in-person visits, and record them accurately.

Investigating Complaints:

• CLOs may conduct their own investigations, collect evidence, and gather information from involved parties to understand the nature of the complaint.

Communicating with Complainants:

• CLOs keep complainants informed about the status of their complaint and provide updates throughout the investigation process.

Resolving Complaints:

• CLOs strive to resolve complaints in a timely and fair manner, often by mediating discussions between the complainant and the LEA's.

Following Up:

• CLOs ensure that complaints are resolved to the satisfaction of the complainant and that appropriate actions have been taken to address the issues raised.

Acting as a Liaison:

• CLOs serve as a bridge between complainants and the concerned organization, ensuring effective communication and understanding between both parties.

Ensuring Compliance:

• CLOs record all complaints and related record to comply with relevant regulations and policies regarding complaint handling.