International Tutoring Sales

About the job
Job Title: International Tutoring Sales
Location: Phase 2-Extension, DHA, Karachi
Office Hours: Full-Time (Hybrid Working)
Monday to Friday: 1:00 PM to 7:00 PM, including 2 hours of remote work daily.
Saturday: Fully remote workday.
Sunday: Day off.

About the Company

Eximus Education is an award-winning UK social enterprise specialising in providing personalised and highly affordable tutoring at scale nationwide in the UK through artificial intelligence. As a corporate member of the UK Tutors Association (TTA) and the "Tutoring Company of the Year" award winner at the UK Enterprise Awards 2023, we are dedicated to using technology to create value at scale. With a team of 200+ tutors, we serve hundreds of British students annually.

Role Description

The Customer Success role is integral to closing new leads, managing customer satisfaction, retaining clients, analysing customer data, and building strong relationships. Our customers include students and parents in the UK, and the role involves matching them with the right tutors to meet their academic needs.

Responsibilities

Owning and closing new leads in a timely manner.
Matching students with suitable tutors from our database.
Engaging in telephonic and video conferencing sales with UK clients.
Troubleshooting customer issues and ensuring their satisfaction.
Understanding students' requirements to arrange the best tutoring solutions.
Demonstrating awareness of the British education system (GCSE / A-Levels).
Exploring channels to increase sales and improve customer satisfaction.

Qualifications

O and A-Level educational background is mandatory.
Proven experience in B2B or B2C customer service, preferably in international settings (UK).
Strong skills in customer satisfaction and retention.
Excellent analytical and relationship-building capabilities.
Proficiency in English communication (written and verbal) at a high standard.
Attention to detail and organisational skills.
Experience in the education industry and international call centre environments is preferred.

Rewards

Highly competitive salary.
Sales commissions in Pound Sterlings.
Longevity bonus.
Leave encashment.

How to Apply

Interested candidates are encouraged to send their CV along with a short cover letter to [email protected]. Please use the subject line: “Job Title: International Tutoring Sales” when submitting your application.