Assistant Manager, Operations

This key role at Chughtai Healthcare also includes facilitating center audits, coordinating necessary maintenance activities, and supporting customer relationship management initiatives. The successful candidate must have proficiency in enterprise resource planning (ERP) systems and advanced Excel skills to analyze operational data and assist in budgeting and forecasting activities. By fostering effective communication with vendors and internal teams, the Assistant Manager will help maintain uninterrupted center operations and contribute to continuous improvement efforts. Leadership skills and a hands-on approach are critical for this position, as the role involves guiding the team to meet targets and uphold the highest standards of service and efficiency across all operational areas.
Responsibilities
 

• Oversee and manage daily operations to ensure efficient and smooth functioning of the center.
• Conduct regular audits of center processes and facilities to ensure compliance with established standard operating procedures and quality standards.
• Coordinate with maintenance teams and external service providers to schedule and oversee maintenance activities for facilities and equipment.
• Manage the procurement process including purchasing operational supplies, negotiating with vendors, and ensuring timely delivery to support continuous operations.
• Lead and supervise a team of five employees, providing guidance, training, and performance management to optimize productivity and engagement.
• Collaborate with internal departments to align operational goals with overall organizational objectives and customer satisfaction targets.
• Utilize enterprise resource planning (ERP) systems to monitor operations, track inventory, and generate reports for informed decision-making.
• Prepare and manage budget forecasts related to operational activities, ensuring cost-effective resource allocation and expense control.
• Analyze operational data using Excel and other tools to identify trends, inefficiencies, and areas for process improvement.
• Implement process improvement initiatives to enhance operational efficiency, reduce costs, and improve service delivery.
• Maintain strong relationships with vendors and service providers to secure reliable support and negotiate favorable terms.
• Support customer relationship management by ensuring services meet client expectations and quickly addressing operational issues.
• Ensure compliance with health and safety regulations and uphold organizational policies throughout all operational activities.
• Participate in strategic planning sessions to contribute insights on operational capabilities and resource requirements.
• Foster a collaborative and positive working environment to promote teamwork, communication, and continuous learning.