Call Center Representative

We are hiring Call Center Representatives to join our team. The ideal candidates should have good communication skills and a positive attitude. You will be responsible for handling inbound and/or outbound calls and assisting customers with their queries or concerns.

Key Responsibilities:

Handle customer calls in a professional and friendly manner

Provide information, support, or solutions based on customer needs

Record customer interactions accurately

Follow communication scripts and company guidelines

Meet performance and quality targets

Requirements:

Minimum Intermediate (FA/FSc) or Bachelor's degree

Good spoken English and Urdu (other languages are a plus)

Basic computer knowledge

Strong communication and listening skills

Previous call center experience is an advantage but not required