Calling Agent

Job Description

The Calling Agent at Molana Tariq Jameel Foundation plays a crucial role in reaching out to potential donors and supporters through phone calls. This position involves actively listening to donor needs, generating leads, and maintaining accurate records using software and data entry tools. The agent ensures effective communication in both Urdu and English, handles multiple tasks simultaneously, and consistently contributes to the foundation's outreach efforts. The ideal candidate possesses strong command over MS Office and Google Sheets, demonstrates good behavior, and has prior experience in call dealing. This role does not involve managing a team but requires excellent coordination with other departments to achieve organizational goals. In this role, the Calling Agent is responsible for ensuring high-quality interactions with all callers by applying excellent communication skills and data management techniques. The agent uses various software tools such as MS Excel and CRM systems to track call progress and update donor information. Attention to detail, multitasking ability, and strong verbal and written communication are essential to succeed. The position calls for someone with at least one year of experience in a similar call center or customer service environment, coupled with a proactive attitude toward learning and improving outreach strategies.

Responsibilities
 

• Make outbound and receive inbound calls to potential clients and supporters following foundation scripts and guidelines.
• Actively listen to clients’ needs and concerns to provide accurate information and identify opportunities for lead generation.
• Maintain and update detailed records in CRM software and other data entry and retrieval tools to ensure data accuracy.
• Use MS Excel and Google Sheets to organize call data, track progress, and generate reports for management review.
• Manage multiple tasks efficiently, including handling calls, updating records, and coordinating follow-ups as required.
• Communicate professionally and clearly in both Urdu and English, both verbally and in writing.
• Ensure compliance with company policies and maintain courteous and respectful behavior in all client interactions.
• Collaborate with other departments to share relevant information and improve overall outreach effectiveness.
• Continuously develop skills related to call handling, CRM usage, and data management to enhance job performance.
• Adhere to call scripts and procedures while also adapting to unique caller situations to maximize lead conversion.