Collection Officer

Bizwave Consultancy is seeking a diligent and detail-oriented Collection Officer to join our team. This role requires a professional with 2 years of relevant experience, specializing in debt recovery and accounts receivable, particularly within the UAE real estate sector. The ideal candidate must be well-versed in compliance management and familiar with the local laws and collection procedures that govern the real estate market in the UAE. This position involves working independently to achieve collection targets while maintaining strong professional relationships with clients through effective communication and negotiation. The Collection Officer plays a critical role in ensuring timely collections and managing outstanding debts in a manner that aligns with company policies and regulatory standards. Proficiency in Microsoft Excel, ERP systems, and CRM tools is essential to track accounts, generate reports, and analyze data for improving collection strategies. This opportunity is suited for an individual who is self-motivated, results-driven, and capable of navigating complex scenarios to recover payments efficiently without managing a team.
Responsibilities
 

• Initiate and manage collection activities for overdue accounts related to the UAE real estate sector in compliance with applicable laws and company policies.
• Maintain accurate and updated records of all collection efforts and customer communications using ERP and CRM systems.
• Communicate effectively with customers to negotiate payment plans or settlements, addressing any disputes professionally and empathetically.
• Monitor accounts receivable balances and escalate unresolved debts to higher management or legal teams as necessary.
• Prepare detailed reports and analytics on collection performance, trends, and potential risks to inform management decisions.
• Collaborate with internal departments such as sales, legal, and finance to ensure smooth escalation and resolution of payment issues.
• Stay updated on changes in UAE real estate collection laws and ensure all collection activities adhere strictly to the latest regulations.
• Utilize MS Excel to analyse debtor data, forecast collection outcomes, and identify high-risk accounts for focused action.
• Work independently with a results-oriented approach, setting realistic collection goals and following through to achieve them.
• Maintain confidentiality and professionalism while handling sensitive financial information and customer data.