CSR _ 6PM-2AM

Customer Support Representative – US OperationsBuild Your Career with ABS InternationalAbout ABS International

ABS International is a US-based company with a well-established operations center in Karachi. Since 2009, we have been delivering high-quality customer support while developing and managing our own brands, campaigns, and operations in-house.

With 16+ years of industry experience and a team of 200+ professionals, we are committed to operational excellence, teamwork, employee development, and long-term career growth.

As we continue to expand our US operations, we are looking for confident, enthusiastic, and customer-focused individuals to become part of our growing team.

About the Role

As a Customer Support Representative, you will serve as an important point of contact for our US-based customers. Your primary responsibility will be to assist customers professionally, respond to inquiries, resolve concerns, and ensure a positive and satisfying customer experience.

Please note: This is a customer support position, not a sales role.

No previous experience is required. We provide fully paid training, ongoing coaching, professional mentorship, and development opportunities to help you build the knowledge, skills, and confidence needed to succeed.

Key Responsibilities

Handle inbound and outbound customer interactions in a professional, courteous, and helpful manner.
Respond to customer questions and concerns accurately and efficiently.
Identify customer needs and provide appropriate assistance or solutions.
Resolve customer issues while maintaining a high standard of service.
Communicate clearly and demonstrate effective problem-solving and active-listening skills.
Maintain accurate customer information and interaction records using CRM systems.
Follow company policies, procedures, and established customer service standards.
Work closely with supervisors and team members to achieve individual and team objectives.
Maintain a professional, positive, and customer-first attitude in every interaction.
Who Can Apply?

We welcome applications from:

Intermediate, O-Level, and A-Level students and graduates.
Bachelor's degree students and graduates.
Fresh graduates and entry-level professionals.
Candidates looking for a stable and long-term career in customer support.
Individuals with strong English communication skills who enjoy helping and interacting with customers.
Preferred Skills & Qualifications

The ideal candidate should have:

Excellent spoken and written English communication skills.
Basic computer literacy and good typing skills.
Strong interpersonal and active-listening abilities.
Good problem-solving and decision-making skills.
A positive, professional, and customer-focused attitude.
The ability to work effectively in a fast-paced, team-oriented environment.
A willingness to learn, adapt, and grow professionally.
Experience

No prior experience is required.

Fresh candidates are encouraged to apply. We value strong communication skills, confidence, enthusiasm, a positive attitude, and a willingness to learn over previous work experience.

Our structured and fully paid training program, supported by ongoing coaching and mentorship, will equip you with the practical knowledge, customer service skills, and confidence required to build a successful career in the field.

Job Details

Position: Customer Support Representative – US Operations
Employment Type: Full-Time | Permanent | On-Site
Office Locations:
Gulistan-e-Johar, Block 14, Karachi
Gulshan-e-Iqbal, Block 13-C, Karachi
Working Days: Monday–Saturday
Work Mode: On-Site
Fixed Shift Options

6:00 PM – 2:00 AM
10:00 PM – 6:00 AM
Important Information

This is a permanent, on-site position with fixed 8-hour evening/night shifts.

Please note:

Morning shifts are not available.
Rotational shifts are not available.
Remote or work-from-home options are not available.
Candidates should apply only if they are comfortable working one of the available shift timings.
Compensation & Benefits

Fixed Monthly Basic Salary: PKR 40,000–45,000
Performance-Based Incentives
Punctuality Bonus: PKR 3,000 per month
Fully Paid Training: Training provided from Day One
Ongoing Coaching & Mentorship
Professional Development Opportunities
Paid Annual Leave: 15 days, with leave encashment option
Permanent Full-Time Employment
Safe, Professional & Supportive Workplace
Long-Term Career Growth Opportunities
Why Join ABS International?

At ABS International, our employees are at the heart of our success. We are committed to creating a workplace where individuals feel valued, supported, and encouraged to develop their careers.

Through structured training, dedicated mentorship, continuous learning, and career advancement opportunities, we help our employees strengthen their professional skills and build stable, rewarding careers.

Whether you are starting your professional journey or looking for a long-term opportunity, ABS International provides an environment where you can learn, grow, and progress.

What Sets Us Apart?

16+ years of industry experience
Direct US principal company
200+ professionals
Comprehensive paid training and structured onboarding
Continuous coaching and dedicated mentorship
Professional, collaborative, and performance-driven environment
Stable, long-term career opportunities
Strong focus on employee development and career progression
Apply Today

If you are a confident communicator who enjoys helping people, solving problems, and delivering excellent customer service, we would love to hear from you.

Join ABS International and become part of a professional team that values communication, teamwork, continuous learning, and career development.

Apply today and take the first step toward building a stable, rewarding, and long-term career in customer support.

Pay: Rs40,000.00 - Rs45,000.00 per month

Application Question(s):

Are you comfortable working night shift, 6PM-2AM , 6 Days a week at gulshan e Iqbal?
Work Location: In person